IT Support Engineer

Target start date: immediately.  Relocation provided.

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

As we scale from research and development to full-scale manufacturing, we are looking for an IT Support Engineer to provide frontline technical support and ensure our employees consistently have reliable and effective IT solutions. Your primary responsibility is resolving day-to-day technical issues swiftly, maintaining a seamless operational environment.

In this role, you will manage helpdesk requests such as troubleshooting network connectivity, resolving software and hardware issues, and overseeing hardware procurement and deployment. You will proactively enhance the overall reliability and functionality of our IT infrastructure to support employee productivity.

Key Responsibilities:

• Act as the primary point of contact for resolving IT helpdesk tickets.

• Troubleshoot and resolve network issues, including Wi-Fi connectivity and performance optimization.

• Provide effective support for software, hardware, and system-level issues to ensure minimal disruption.

• Manage hardware lifecycle, including procurement, configuration, distribution, and maintenance.

• Maintain accurate IT hardware inventory and manage replenishment proactively.

• Lead IT onboarding and offboarding processes, including account setup, hardware allocation, and security training.

• Coordinate warranty claims, repairs, and hardware replacement activities.

• Develop and maintain clear and accessible technical documentation, user guides, and knowledge bases to enhance user self-service.

• Collaborate closely with the broader IT team to identify and resolve common issues and recommend improvements.