Sunnyvale, CA
Service Technician
We are at the cutting edge of developing advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent automation. As we transition from research and development to full-scale manufacturing, we are seeking skilled and motivated Service Technicians to join our team. Your work will directly contribute to ensuring our robots perform reliably in customers' homes as well as for internal purposes.
The Service Technician will be responsible for maintaining and repairing our humanoid robots, ensuring they operate at peak performance. You will be the frontline of our service operations, performing on-site repairs, conducting routine maintenance, and providing exceptional customer service. This role requires a hands-on approach, technical expertise, and a commitment to delivering high-quality work that keeps our customers satisfied.
Responsibilities:
- Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues to minimize downtime and ensure optimal performance, both at customers homes as well as at our workshop.
- Conduct regular maintenance on robots, following established protocols to ensure longevity and reliability.
- Communicate effectively with customers, explaining repair and maintenance procedures, and ensuring they understand the condition and performance of their robots.
- Ensure all tools and equipment is used according to its specification and in a safe manner; keeping them well-maintained, and ready for use during service calls.
- Accurately document all service activities, including repairs, maintenance, and any parts used, ensuring clear and detailed records for future reference.
- Provide support to customers over the phone or via remote sessions, troubleshooting issues and providing guidance on basic repairs and maintenance.
- Work closely with the Parts Advisor to ensure you have all necessary parts and tools for each service call and collaborate with the Service Engineer and other team members to address complex technical issues.
- Participate in training and development opportunities to stay current with new technologies and service techniques.
REQUIREMENTS
- Knowledge and experience with electrical and electronic systems
- Knowledge and experience in mechanical assemblies
- Strong troubleshooting and problem-solving skills with the ability to diagnose and fix technical issues.
- Proficiency in using diagnostic tools, repair equipment, and standard software applications.
- Highly organized, with the ability to manage time effectively and prioritize tasks during service calls.
- Strong communication skills, both verbal and written.
- A valid driving license and the ability to travel to customer locations for on-site service.
- Willingness to learn and adapt to new technologies and service methods.
- Excellent customer service skills, with the ability to explain technical information clearly and patiently.
- Ability to work shifts
Interview process:
Introduction Stage - we have initial conversations to get to know you better
- [30m] Recruiter Screen
- [45m] Hiring Manager Screen with Jorge Milburn
- [90m] In-person Skill Assessment
- We will conduct reference checks.
- [15m] Job Offer Conversation with Recruiter
Not sure if this is you?
Studies have shown that women are less likely to apply to jobs unless they meet all qualifications. If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.
Location
1X Sunnyvale offers food, showers, and outdoor activities. All employees are supported with a comprehensive relocation package to handle all logistics.
A value driven team
These are the ideas that express our team’s culture and how we work:
Be Nice
Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.
Stay Smart
A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.
Make History
Everything we do gets us closer to one ambitious vision: general-purpose androids helping people around the globe. We believe what we build today will impact generations.
1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.
We're excited to get to know you and the prospects of having you on board!