Sr Service Technician

We are at the cutting edge of developing advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent automation. As we transition from research and development to full-scale manufacturing, we are seeking experienced and motivated Senior Robotics Technicians to join our team. These individuals will play a crucial role in solving more advanced technical problems, working on complex repairs, and supporting remanufacturing processes, while still providing exceptional customer-facing support.

The Senior Robotics Technician will be responsible for handling more complex diagnostics, repairs, and remanufacturing of key robot assemblies. While some time will still be spent in the field working with customers, this role will primarily focus on workshop-based tasks, providing advanced support to ensure the reliability and performance of our robots. You will collaborate closely with the service and engineering teams, contributing to the continuous improvement of service processes, while also interacting directly with customers when necessary.

Responsibilities:

• Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.
• Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance.
• Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.
• Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability.
• Communicate effectively with customers, explaining technical repairs and maintenance in a clear and understandable manner, while ensuring a high level of customer satisfaction.
• Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.
• Contribute to the development of service documentation, repair manuals, and troubleshooting guides.
• Maintain tools and equipment in the workshop, ensuring they are calibrated, well-maintained, and ready for use on advanced repair tasks.